This document is a case study about Uniting (NSW.ACT), an organization that provides aged care and child protection services. The organization created a three-year Cultural Diversity Strategy (2017-2020) to guide their efforts in becoming a more culturally diverse and inclusive organization for both staff and consumers. The strategy employs a whole-of-organization approach to diversity and inclusion. To ensure the inclusion of diverse voices, they created the CALD Advisory Forum with representatives from all service and support areas. Uniting (NSW.ACT) also designed and implemented workforce development and training strategies, including readily available online training, to improve practices that grow cultural safety and responsiveness.

Organizations can use this case study as a model to engage multicultural communities by:

• Developing organization-wide strategies to support cultural diversity and inclusion initiatives. Uniting (NSW.ACT)’s three-year plan demonstrates a commitment to creating lasting change within the organization.
• Creating advisory boards or forums with representatives from diverse communities to center the voices of consumers and employees from multicultural backgrounds. The CALD Advisory Forum at Uniting (NSW.ACT) ensures that diverse perspectives are heard and considered.
• Providing training and resources to staff on topics such as cultural safety and responsiveness. Uniting (NSW.ACT) provides online training that is accessible to all staff and has a particular emphasis on supervisors and teams.