This document, “The Triangle of Trust,” focuses on providing a framework for building trust between organizations and culturally and linguistically diverse (CALD) communities. The document emphasizes the importance of empathy, empowerment, and engagement in establishing strong and sustainable relationships.

Organizations can use this document to engage multicultural communities by:

• Building Confidence: Organizations can build confidence by taking a cooperative and active listening approach when developing a working relationship.
• Understanding Community Needs: Organizations should understand the community’s needs by actively listening to community members and adapting their attitudes and actions to understand their lived experiences and cultural complexities.
• Empowering Communities: Organizations can empower communities by understanding their visions and supporting them by providing resources and advocacy to help them succeed.
• Effective Engagement and Collaboration: Organizations should focus on individual and relational engagement by being open-minded and collaborating with the community using a strengths-based approach.