This document, “A Guide to effectively engaging with CALD communities,” draws on lessons learned during the COVID-19 pandemic in Queensland, Australia, to offer guidance on engaging with culturally and linguistically diverse (CALD) communities. The study focuses on the experiences of CALD communities and the settlement sector during the pandemic, emphasizing the importance of trust, empathy, and empowerment in building strong relationships and achieving positive outcomes.

Organizations can use this document to engage multicultural communities by:

• Understanding the Importance of Trust: The document highlights the critical role of trust in building relationships with CALD communities. This involves recognizing the diversity within these communities, considering their unique cultural perspectives, and engaging in open and respectful dialogue.
• Cultivating Empathy: The guide emphasizes an empathetic approach to engaging with CALD communities, which goes beyond just addressing language barriers. It involves understanding and acknowledging their lived experiences, cultural complexities, and potential vulnerabilities.
• Promoting Empowerment: The document advocates for community empowerment, enabling CALD communities to take the lead in addressing issues that matter to them. This involves listening to their concerns, supporting their initiatives, and providing them with the resources and advocacy they need to succeed.
• Prioritizing Sector and Community Care: The guide recognizes the importance of supporting the well-being of both the settlement sector workforce and the CALD communities they serve. This includes addressing burnout, providing professional development opportunities, and promoting self-care practices.

This document underscores the importance of trust, empathy, and empowerment in engaging CALD communities, providing valuable insights and practical strategies for organizations working with diverse populations.