This document focuses on the concept of the “Triangle of Trust” and its application in engaging with culturally and linguistically diverse (CALD) communities. The document emphasizes the importance of trust, empathy, and engagement in building strong and equitable relationships with these communities. It highlights that trust is built through active listening and collaboration. Empathy involves understanding and respecting the unique needs and perspectives of each community. Engagement necessitates a strengths-based approach and a willingness to work together to achieve common goals.

The document provides a framework for organizations to reflect on their current practices and identify areas for improvement. It includes a series of questions designed to prompt critical thinking about how services are listening to and understanding the needs of CALD communities. It also encourages organizations to consider how they can better support and empower these communities to achieve their own visions.

Organizations can use this document to engage multicultural communities by:

• Promoting trust through transparent and collaborative practices. This can involve actively listening to community members, being responsive to their concerns, and involving them in decision-making processes.
• Developing a deep understanding of the specific needs, values, and aspirations of each community. This requires going beyond surface-level engagement and investing time in building meaningful relationships.
• Creating opportunities for genuine collaboration and partnership. This means recognizing the strengths and assets within CALD communities and working together to develop solutions that are tailored to their unique contexts.