This document emphasizes the importance of engaging with culturally diverse communities in planning and delivering programs and services. It highlights the growing cultural diversity in New South Wales, particularly in Sydney, and the need to ensure access and equity for all communities. The document outlines the benefits of engaging with culturally diverse communities, such as building trust, establishing relationships, and achieving greater sustainability.

It also addresses common reasons for a lack of engagement, such as perceived lack of resources, previous failed attempts, and lack of experience. The document concludes by emphasizing the cost-efficiency and accessibility advantages of engaging with culturally diverse communities and outlines practical steps for effective engagement planning. The text emphasizes the need to invest in culturally appropriate communication, translation, and outreach to ensure that programs and services effectively meet the needs of all communities.